Privacy & Confidentiality
We believe total privacy is your fundamental right. This notice details how we collect, safeguard, and strictly limit access to your personal information.
Data We Collect
We collect personal information necessary strictly for order fulfillment, fraud prevention, and client support. This includes your name, shipping and billing addresses, email address, phone number, and purchase history. We do not collect or store any data that is not essential to providing you with an exceptional shopping experience.
Payment Security
All credit card and payment credentials are processed exclusively through PCI-DSS Level 1 certified gateways (Razorpay). Inner X never captures, transmits, or archives raw card numbers on its servers. Your financial data is encrypted end-to-end using industry-standard TLS 1.3 encryption protocols.
Data Storage & Retention
Your personal data is stored on secure, SOC 2 Type II certified cloud infrastructure (Supabase). We retain order and account information for a period of 7 years to comply with financial reporting and tax obligations. You may request deletion of your account and personal data at any time by contacting our privacy team.
Your Rights & Confidentiality (DPDP Act Compliance)
In accordance with digital data privacy laws (DPDP Act) and strict client discretion standards, you have the right to access, rectify, port, and erase your personal data. Inner X maintains 100% discrete order records. To exercise any data rights, contact us at privacy@innerx.in.
Third-Party Logistics & Discretion
We never sell, rent, or trade your personal information to third parties. Data is shared only with essential delivery partners (Blue Dart, Delhivery) strictly for discrete brown-box delivery and payment security (Razorpay). All partners are contractually bound to non-disclosure.
In accordance with the Information Technology Act, Consumer Protection (E-Commerce) Rules, and the Digital Personal Data Protection (DPDP) Act, the contact details of the designated Grievance Officer are published below:
Last modified: 2 November 2026
For data deletion requests under DPDP Act, contact grievance@innerx.in